Refund & Cancellation Policy

A customer may request cancellation and a refund within 72 hours from the time of payment if they decide that the programme is not suitable for them.

The refund request must be received by Pravasi Academy by email within this 72-hour period.

The formal refund request must be emailed to: pravasiacademy@gmail.com

WhatsApp +91 7736689162 may be used for assistance, but the formal refund request must be submitted by email.

• Full name
• Registered email address
• Registered mobile number
• Date and amount of payment
• Payment receipt or transaction reference
• Reason for requesting the refund

Bank account details should be provided only if subsequently requested by Pravasi Academy for processing the refund.

A refund request received within the 72-hour period will normally be considered eligible provided the member has not substantially accessed, downloaded or consumed the digital course materials or availed substantial personalised services, including the One-to-One Retirement Clarity Session.

This provision is intended to prevent misuse of digital course materials while maintaining a reasonable opportunity for a genuine customer to reconsider the purchase.

After 72 hours from the time of payment, programme and membership fees will generally be non-refundable, since access to digital learning materials, tools, courses, community and coaching facilities would have been made available.

This does not restrict any statutory rights available to a customer under applicable law.

All approved refunds will be processed in Indian Rupees (INR) only, irrespective of the currency or payment method originally used by the customer.

Where a payment gateway, platform or financial institution has charged Pravasi Academy a non-refundable convenience or transaction fee, the actual non-refundable amount may be deducted from the refund, where legally permissible.

Any applicable GST adjustment, credit note or tax treatment will be handled by Pravasi Academy in accordance with prevailing GST law and accounting requirements.

Wherever reasonably possible, approved refunds will be made through the original payment method.

Where this is not technically possible, Pravasi Academy may request the customer's bank account details and process the refund directly to the customer's bank account.

Eligible refund requests will normally be reviewed within 5 working days of receiving all required information.

Once approved, Pravasi Academy will normally initiate the refund within 7 working days.

Additional time taken by TagMango, the payment gateway, bank, card issuer or other payment service provider to credit the amount to the customer's account is outside the direct control of Pravasi Academy.

If Pravasi Academy cancels a paid programme or service and is unable to provide the promised service or a reasonable alternative, an appropriate refund will be provided to the affected customer.

Pravasi Academy may consider genuine exceptional circumstances on a case-by-case basis.

Nothing in this policy prevents Pravasi Academy from voluntarily providing a refund, credit or other reasonable resolution where it considers this fair and appropriate.

Pravasi Academy

Email: pravasiacademy@gmail.com

WhatsApp: +91 773 668 9162